Terms of service

Terms of Service** Welcome to Joana Gouveia Turismo. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully. **Services Offered** Joana Gouveia Turismo provides guided tourism experiences throughout Rio de Janeiro, sharing the city’s rich culture, history, and attractions. Our services are designed to offer unique and insightful tours conducted by professional, knowledgeable guides who are committed to ensuring a memorable experience for all participants. **Booking and Cancellation Policy** To book a tour with Joana Gouveia Turismo, customers must complete the reservation process via our website. Full payment is required at the time of booking to secure your spot on the tour of your choice. We understand that plans can change, and therefore, we allow cancellations up to 48 hours before the scheduled tour time for a full refund. Cancellations made less than 48 hours in advance will not be eligible for a refund. **Limitation of Liability** Joana Gouveia Turismo strives to provide accurate and reliable information during our tours; however, we cannot guarantee the completeness or correctness of all content at all times. Participants acknowledge that they assume all risks associated with the tours, including but not limited to physical injuries and property damage. Joana Gouveia Turismo will not be held liable for any direct, indirect, incidental, or consequential damages arising out of participation in our tours. **Privacy Policy** We respect your privacy and are committed to protecting your personal information. Any data collected during the booking process or through other interactions with Joana Gouveia Turismo will be handled in accordance with our Privacy Policy. We ensure that appropriate measures are taken to safeguard all personal information against unauthorized access. **Modifications to Terms of Service** Joana Gouveia Turismo reserves the right to modify these terms at any time without prior notice. Continued use of our services following any changes constitutes acceptance of the revised terms. For any questions regarding this Terms of Service agreement or other inquiries, please contact us directly through our customer support channels.